Refund policy

Refund policy

Our advent calendars ship on a tight holiday timeline, so we are not able to accept returns or exchanges for a change of mind.

If something goes wrong, we make it right. If your order arrives damaged, is missing pieces, or does not arrive at all, email us at srmdigitalbrands@gmail.com within 30 days of the delivery date (or the estimated delivery date, if it never arrived). Include your order number and, for damage, a photo. We will send a replacement or a full refund to your original payment method, whichever you prefer. You will not need to ship anything back.

Late deliveries. The order-by dates on our product pages are based on typical shipping times, but delivery dates are estimates, not guarantees — we aren’t able to offer refunds for orders that arrive later than expected. If your tracking shows no movement for 10+ days, contact us and we’ll track it down or make it right.Refund timing. Approved refunds are issued within 2 business days. Your bank or card issuer may take an additional 5 to 10 business days to show the credit.

Cancellations. Need to cancel? Email us as soon as possible. We can cancel any order that has not yet been handed to the carrier.